SMS Service & Privacy Policy

At Vein Clinic & Med Spa, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This SMS Service & Privacy Policy explains how we collect, use, and protect information when you opt in to receive text messages from our practice.

When you opt in to receive SMS messages, we may collect:

• Your name and mobile phone number.
• Your SMS consent and communication preferences.
• Your responses, inquiries, and interactions with our messages.
• Information you voluntarily provide through text messaging, such as appointment confirmations or service requests.

We use information collected through SMS messaging to:

• Send appointment reminders, confirmations, and scheduling updates.
• Respond to patient inquiries and service requests.
• Communicate important practice updates, including changes to office hours or services.
• Provide information about vein treatments and aesthetic services.
• Send promotional offers, special discounts, educational information, and event announcements when appropriate consent has been obtained.

By providing your mobile phone number and affirmatively opting in to our SMS messaging program, you consent to receive text messages from Vein Clinic & Med Spa consistent with your selected communication preferences.

Consent to receive promotional text messages is not required as a condition of purchasing or receiving our services.

Message frequency varies depending on appointments, inquiries, and selected messaging preferences. Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to a message from our practice.

Once your opt-out request has been processed, you will no longer receive messages through the applicable SMS program unless you provide renewed consent, except for legally permitted confirmations.

For assistance, reply HELP or contact our office at 949-272-9919.

Vein Clinic & Med Spa does not sell, rent, or share your mobile phone number or SMS-related information with third parties or affiliates for their independent marketing or promotional purposes.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties or affiliates for their marketing or promotional purposes.

We may use trusted service providers to facilitate SMS communications on our behalf. These providers are required to protect your information and use it only for authorized services, subject to applicable privacy and confidentiality requirements.

We implement reasonable administrative, physical, and technical safeguards to protect information collected through SMS communications.

Patient health information is handled in accordance with applicable HIPAA requirements and federal and California privacy laws.

Because standard SMS messaging may not be fully secure, we recommend avoiding the transmission of sensitive medical information through ordinary text messages.

Our SMS messaging program is not intended for independent enrollment by children under 13.

Communications involving minors are handled in accordance with applicable parental consent and healthcare privacy laws.

We may update this SMS Service & Privacy Policy periodically. Any changes will be posted on our website with a revised effective date.

We encourage you to review this policy periodically.

For questions regarding our SMS messaging services, privacy practices, or communication preferences, please contact:

Vein Clinic & Med Spa 431 N. Tustin Ave., Suite B Santa Ana, CA 92705

Phone: 949-272-9919 Email: info@veinandmedspa.com Website: www.veinandmedspa.com

By opting in to our SMS messaging program, you acknowledge that you have been provided access to this policy and consent to communications consistent with your selected messaging preferences.